Webhook Events

This page provides a complete reference of all webhook events emitted by the Slate POV Platform platform, including their payload structures and usage examples.

Event Payload

The payload carries a JSON object. You can then use the information from the request’s JSON payload to trigger actions in your app, such as sending a notification or updating a database.

Event Categories

Contact Events

Customer contact creation and management events.

Application Events

Loan application lifecycle events.

Document Events

Document upload and processing events.

Contact Events

`contact.created`

Emitted when a new customer contact is created in Slate POV Platform.

{
  event: "contact.created",
  timestamp: string, // ISO 8601
  source: "homestar_pov_platform",
  data: {
    slatePrimaryContactId: string,
    email: string,
    firstName: string,
    lastName: string,
    phoneNumber: string
  }
}

{
  "event": "contact.created",
  "timestamp": "2024-01-15T10:30:00Z",
  "source": "homestar_pov_platform",
  "data": {
    "slatePrimaryContactId": "user_29w83sxmDNGwOuEthce5gg56FcC",
    "email": "john.doe@example.com",
    "firstName": "John",
    "lastName": "Doe",
    "phoneNumber": "+61412345678"
  }
}

Application Events

`application.started`

Emitted when a customer starts the loan application process.

{
  event: "application.started",
  timestamp: string, // ISO 8601
  source: "homestar_pov_platform",
  data: {
    slatePrimaryContactId: string,
    slateApplicationId: string,
    status: "Draft",
    applicationData: {
      propertyDetails: {
        addressString: string,
        customerValuationAmount: number, // Cents
        propertyType: "residential"
      },
      loanDetails: {
        purpose: "refinance",
        termYears: number,
        propertyValuation: number, // Cents
        totalLoanAmount: number, // Cents
        lvr: number,
        interestRate: number,
        repaymentType: "PrincipalAndInterest",
        interestRateType: "Variable",
        repaymentAmountMonthly: number, // Cents
        productName: string
      }
    }
  }
}

{
  "event": "application.started",
  "timestamp": "2024-01-15T10:30:00Z",
  "source": "homestar_pov_platform",
  "data": {
    "slatePrimaryContactId": "user_29w83sxmDNGwOuEthce5gg56FcC",
    "slateApplicationId": "app_123456789",
    "status": "Draft",
    "applicationData": {
      "propertyDetails": {
        "addressString": "123 Main St, Sydney NSW 2000",
        "customerValuationAmount": 80000000,
        "propertyType": "residential"
      },
      "loanDetails": {
        "purpose": "refinance",
        "termYears": 30,
        "propertyValuation": 80000000,
        "totalLoanAmount": 64000000,
        "lvr": 80,
        "interestRate": 6.5,
        "repaymentType": "PrincipalAndInterest",
        "interestRateType": "Variable",
        "repaymentAmountMonthly": 404500,
        "productName": "Standard Variable Rate"
      }
    }
  }
}

`application.submitted`

Emitted when a loan application is submitted for review.

{
  event: "application.submitted",
  timestamp: string, // ISO 8601
  source: "homestar_pov_platform",
  data: {
    slatePrimaryContactId: string,
    slateApplicationId: string,
    status: "Submitted",
    applicationData: {
      primaryApplicant: {
        customerUserId: string,
        firstName: string,
        lastName: string,
        email: string,
        phoneNumber: string,
        dateOfBirth: string, // ISO 8601
        citizenshipStatus: "AustralianCitizen" | "AustralianPermanentResident" | "ForeignCitizen" | "NewZealandCitizenNotAusPR",
        maritalStatus: "Single" | "Married" | "Divorced" | "Widowed"
      },
      secondaryApplicant?: {
        customerUserId: string,
        firstName: string,
        lastName: string,
        email: string,
        phoneNumber: string,
        dateOfBirth: string, // ISO 8601
        citizenshipStatus: "AustralianCitizen" | "AustralianPermanentResident" | "ForeignCitizen" | "NewZealandCitizenNotAusPR",
        maritalStatus: "Single" | "Married" | "Divorced" | "Widowed",
        relationshipToPrimary: "Partner" | "FamilyOrFriend" | "Other"
      },
      propertyDetails: {
        addressString: string,
        customerValuationAmount: number, // Cents
        finalValuationAmount: number, // Cents
        propertyType: "residential"
      },
      loanDetails: {
        purpose: "refinance",
        termYears: number,
        propertyValuation: number, // Cents
        totalLoanAmount: number, // Cents
        lvr: number,
        interestRate: number,
        repaymentType: "PrincipalAndInterest",
        interestRateType: "Variable",
        repaymentAmountMonthly: number, // Cents
        productName: string
      }
    }
  }
}

{
  "event": "application.submitted",
  "timestamp": "2024-01-15T10:30:00Z",
  "source": "homestar_pov_platform",
  "data": {
    "slatePrimaryContactId": "user_29w83sxmDNGwOuEthce5gg56FcC",
    "slateApplicationId": "app_123456789",
    "status": "Submitted",
    "applicationData": {
      "primaryApplicant": {
        "customerUserId": "user_29w83sxmDNGwOuEthce5gg56FcC",
        "firstName": "John",
        "lastName": "Doe",
        "email": "john.doe@example.com",
        "phoneNumber": "+61412345678",
        "dateOfBirth": "1985-06-15",
        "citizenshipStatus": "AustralianCitizen",
        "maritalStatus": "Married"
      },
      "secondaryApplicant": {
        "customerUserId": "user_987654321",
        "firstName": "Jane",
        "lastName": "Doe",
        "email": "jane.doe@example.com",
        "phoneNumber": "+61487654321",
        "dateOfBirth": "1987-03-22",
        "citizenshipStatus": "AustralianCitizen",
        "maritalStatus": "Married",
        "relationshipToPrimary": "Partner"
      },
      "propertyDetails": {
        "addressString": "123 Main St, Sydney NSW 2000",
        "customerValuationAmount": 80000000,
        "finalValuationAmount": 82000000,
        "propertyType": "residential"
      },
      "loanDetails": {
        "purpose": "refinance",
        "termYears": 30,
        "propertyValuation": 82000000,
        "totalLoanAmount": 65600000,
        "lvr": 80,
        "interestRate": 6.5,
        "repaymentType": "PrincipalAndInterest",
        "interestRateType": "Variable",
        "repaymentAmountMonthly": 414700,
        "productName": "Standard Variable Rate"
      }
    }
  }
}

`application.pending_information`

Emitted when an application requires more information from the customer.

{
  event: "application.pending_information",
  timestamp: string, // ISO 8601
  source: "homestar_pov_platform",
  data: {
    slatePrimaryContactId: string,
    slateApplicationId: string,
    status: "PendingInformation",
    notes?: string,
    assignedTo?: string[],
    requiredTasks?: Array<"Questionnaire" | "PersonalDetails" | "CurrentLoanMortgageDocuments" | "ApplicantIncomeDocuments" | "ApplicantIdentityVerification" | "VisaLetter" | "ExitStrategyLetter" | "RequestMoreInfo">
  }
}

{
  "event": "application.pending_information",
  "timestamp": "2024-01-15T10:30:00Z",
  "source": "homestar_pov_platform",
  "data": {
    "slatePrimaryContactId": "user_29w83sxmDNGwOuEthce5gg56FcC",
    "slateApplicationId": "app_123456789",
    "status": "PendingInformation",
    "notes": "Additional income verification required",
    "assignedTo": ["analyst_001", "manager_002"],
    "requiredTasks": ["ApplicantIncomeDocuments", "Questionnaire"]
  }
}

`application.requires_review`

Emitted when an application requires internal review.

{
  event: "application.requires_review",
  timestamp: string, // ISO 8601
  source: "homestar_pov_platform",
  data: {
    slatePrimaryContactId: string,
    slateApplicationId: string,
    status: "RequiresReview",
    notes?: string,
    assignedTo?: string[]
  }
}

{
  "event": "application.requires_review",
  "timestamp": "2024-01-15T10:30:00Z",
  "source": "homestar_pov_platform",
  "data": {
    "slatePrimaryContactId": "user_29w83sxmDNGwOuEthce5gg56FcC",
    "slateApplicationId": "app_123456789",
    "status": "RequiresReview",
    "notes": "High LVR application requires manual review",
    "assignedTo": ["senior_analyst_001"]
  }
}

`application.pre_approved`

Emitted when an application is pre-approved.

{
  event: "application.pre_approved",
  timestamp: string, // ISO 8601
  source: "homestar_pov_platform",
  data: {
    slatePrimaryContactId: string,
    slateApplicationId: string,
    status: "PreApproved",
    propertyDetails: {
      addressString: string,
      customerValuationAmount: number, // Cents
      finalValuationAmount: number, // Cents
      propertyType: "residential"
    },
    loanDetails: {
      purpose: "refinance",
      termYears: number,
      propertyValuation: number, // Cents
      totalLoanAmount: number, // Cents
      lvr: number,
      interestRate: number,
      repaymentType: "PrincipalAndInterest",
      interestRateType: "Variable",
      repaymentAmountMonthly: number, // Cents
      productName: string
    },
    preApprovedAt: string, // ISO 8601
    preApprovedByName: string,
    preApprovalNotes?: string,
    conditions?: Array<{
      description: string,
      status: "pending" | "completed" | "deleted"
    }>,
    notes?: string
  }
}

{
  "event": "application.pre_approved",
  "timestamp": "2024-01-15T10:30:00Z",
  "source": "homestar_pov_platform",
  "data": {
    "slatePrimaryContactId": "user_29w83sxmDNGwOuEthce5gg56FcC",
    "slateApplicationId": "app_123456789",
    "status": "PreApproved",
    "propertyDetails": {
      "addressString": "123 Main St, Sydney NSW 2000",
      "customerValuationAmount": 80000000,
      "finalValuationAmount": 82000000,
      "propertyType": "residential"
    },
    "loanDetails": {
      "purpose": "refinance",
      "termYears": 30,
      "propertyValuation": 82000000,
      "totalLoanAmount": 65600000,
      "lvr": 80,
      "interestRate": 6.5,
      "repaymentType": "PrincipalAndInterest",
      "interestRateType": "Variable",
      "repaymentAmountMonthly": 414700,
      "productName": "Standard Variable Rate"
    },
    "preApprovedAt": "2024-01-15T14:30:00Z",
    "preApprovedByName": "Sarah Johnson",
    "preApprovalNotes": "Subject to final valuation and income verification",
    "conditions": [
      {
        "description": "Final property valuation required",
        "status": "pending"
      },
      {
        "description": "Income verification documents",
        "status": "pending"
      }
    ]
  }
}

`application.fully_approved`

Emitted when an application is fully approved.

{
  event: "application.fully_approved",
  timestamp: string, // ISO 8601
  source: "homestar_pov_platform",
  data: {
    slatePrimaryContactId: string,
    slateApplicationId: string,
    status: "FullyApproved",
    propertyDetails: {
      addressString: string,
      customerValuationAmount: number, // Cents
      finalValuationAmount: number, // Cents
      propertyType: "residential"
    },
    loanDetails: {
      purpose: "refinance",
      termYears: number,
      propertyValuation: number, // Cents
      totalLoanAmount: number, // Cents
      lvr: number,
      interestRate: number,
      repaymentType: "PrincipalAndInterest",
      interestRateType: "Variable",
      repaymentAmountMonthly: number, // Cents
      productName: string
    },
    fullyApprovedAt: string, // ISO 8601
    fullyApprovedByName: string,
    notes?: string,
    assignedTo?: string[],
    fullyApprovedNotes?: string
  }
}

{
  "event": "application.fully_approved",
  "timestamp": "2024-01-15T10:30:00Z",
  "source": "homestar_pov_platform",
  "data": {
    "slatePrimaryContactId": "user_29w83sxmDNGwOuEthce5gg56FcC",
    "slateApplicationId": "app_123456789",
    "status": "FullyApproved",
    "propertyDetails": {
      "addressString": "123 Main St, Sydney NSW 2000",
      "customerValuationAmount": 80000000,
      "finalValuationAmount": 82000000,
      "propertyType": "residential"
    },
    "loanDetails": {
      "purpose": "refinance",
      "termYears": 30,
      "propertyValuation": 82000000,
      "totalLoanAmount": 65600000,
      "lvr": 80,
      "interestRate": 6.5,
      "repaymentType": "PrincipalAndInterest",
      "interestRateType": "Variable",
      "repaymentAmountMonthly": 414700,
      "productName": "Standard Variable Rate"
    },
    "fullyApprovedAt": "2024-01-16T09:15:00Z",
    "fullyApprovedByName": "Michael Chen",
    "fullyApprovedNotes": "All conditions satisfied, loan approved for settlement",
    "assignedTo": ["settlement_team_001"]
  }
}

`application.declined`

Emitted when an application is declined.

{
  event: "application.declined",
  timestamp: string, // ISO 8601
  source: "homestar_pov_platform",
  data: {
    slatePrimaryContactId: string,
    slateApplicationId: string,
    status: "Declined",
    declinedAt: string, // ISO 8601
    declinedById: string,
    declinedByName: string,
    notes?: string,
    assignedTo?: string[],
    rejectionReason?: string,
    rejectionNotes?: string
  }
}

{
  "event": "application.declined",
  "timestamp": "2024-01-15T10:30:00Z",
  "source": "homestar_pov_platform",
  "data": {
    "slatePrimaryContactId": "user_29w83sxmDNGwOuEthce5gg56FcC",
    "slateApplicationId": "app_123456789",
    "status": "Declined",
    "declinedAt": "2024-01-15T16:45:00Z",
    "declinedById": "analyst_003",
    "declinedByName": "David Wilson",
    "rejectionReason": "Insufficient income to service loan",
    "rejectionNotes": "Applicant's income does not meet minimum servicing requirements for the requested loan amount",
    "assignedTo": ["customer_service_001"]
  }
}

`application.ineligible`

Emitted when an application is marked as ineligible.

{
  event: "application.ineligible",
  timestamp: string, // ISO 8601
  source: "homestar_pov_platform",
  data: {
    slatePrimaryContactId: string,
    slateApplicationId: string,
    status: "Ineligible",
    closedAt: string, // ISO 8601
    closedById: string,
    closedByName: string,
    notes?: string,
    assignedTo?: string[],
    closedReason: "IneligiblePaymentHistory" | "IneligibleBufferedBalance" | "IneligibleOther",
    closedNotes?: string
  }
}

{
  "event": "application.ineligible",
  "timestamp": "2024-01-15T10:30:00Z",
  "source": "homestar_pov_platform",
  "data": {
    "slatePrimaryContactId": "user_29w83sxmDNGwOuEthce5gg56FcC",
    "slateApplicationId": "app_123456789",
    "status": "Ineligible",
    "closedAt": "2024-01-15T11:20:00Z",
    "closedById": "system_001",
    "closedByName": "Automated System",
    "closedReason": "IneligiblePaymentHistory",
    "closedNotes": "Applicant has recent payment defaults on credit report",
    "assignedTo": ["compliance_team_001"]
  }
}

Document Events

`document.uploaded`

Emitted when a document is uploaded to an application.

{
  event: "document.uploaded",
  timestamp: string, // ISO 8601
  source: "homestar_pov_platform",
  data: {
    slatePrimaryContactId: string,
    slateApplicationId: string,
    documentId: string,
    documentType: "Payslip" | "PropertyRentalIncome" | "MortgageStatement" | "PropertyTitleSearch" | "IdentityVerification" | "PropertyValuation" | "VisaCertificate" | "VisaLetter" | "ExitStrategyLetter" | "PreApprovalLetter" | "FullApprovalLetter" | "CreditReport" | "RatesNotice",
    fileName: string,
    fileSize: number,
    mimeType: string,
    uploadedBy: string,
    metadata?: {
      assignedUserId?: string,
      documentCategory?: string
    }
  }
}

{
  "event": "document.uploaded",
  "timestamp": "2024-01-15T10:30:00Z",
  "source": "homestar_pov_platform",
  "data": {
    "slatePrimaryContactId": "user_29w83sxmDNGwOuEthce5gg56FcC",
    "slateApplicationId": "app_123456789",
    "documentId": "doc_987654321",
    "documentType": "Payslip",
    "fileName": "payslip_january_2024.pdf",
    "fileSize": 245760,
    "mimeType": "application/pdf",
    "uploadedBy": "user_29w83sxmDNGwOuEthce5gg56FcC",
    "metadata": {
      "assignedUserId": "analyst_001",
      "documentCategory": "Income Verification"
    }
  }
}

Task Events

`task.completed`

Emitted when a customer completes a required task.

{
  event: "task.completed",
  timestamp: string, // ISO 8601
  source: "homestar_pov_platform",
  data: {
    slatePrimaryContactId: string,
    slateApplicationId: string,
    taskType: "Questionnaire" | "PersonalDetails" | "CurrentLoanMortgageDocuments" | "ApplicantIncomeDocuments" | "ApplicantIdentityVerification" | "VisaLetter" | "ExitStrategyLetter" | "RequestMoreInfo",
    completedAt: string, // ISO 8601
    metadata?: {
      documentsUploaded?: number,
      verificationStatus?: "Pending" | "Completed" | "Failed" | "NeedsReview" | "Approved" | "Rejected"
    }
  }
}

{
  "event": "task.completed",
  "timestamp": "2024-01-15T10:30:00Z",
  "source": "homestar_pov_platform",
  "data": {
    "slatePrimaryContactId": "user_29w83sxmDNGwOuEthce5gg56FcC",
    "slateApplicationId": "app_123456789",
    "taskType": "ApplicantIncomeDocuments",
    "completedAt": "2024-01-15T14:20:00Z",
    "metadata": {
      "documentsUploaded": 3,
      "verificationStatus": "Pending"
    }
  }
}

Data Types

Currency Values

All monetary values are stored in cents (e.g., $100,000 = 10000000) to avoid floating-point precision issues.

Dates

All dates are in ISO 8601 format (e.g., “2024-01-15T10:30:00Z”).

Status Enums

The platform uses specific status enums that should be used exactly as defined in the event schemas above.

Note: All webhook events include the standard payload structure with event, timestamp, source, and data fields. The examples above focus on the data portion for clarity.

Introduction

Platform Integration

Events

Webhook Events

Event Payload

Event Categories

Contact Events

Application Events

Document Events

Contact Events

`contact.created`

Application Events

`application.started`

`application.submitted`

`application.pending_information`

`application.requires_review`

`application.pre_approved`

`application.fully_approved`

`application.declined`

`application.ineligible`

Document Events

`document.uploaded`

Task Events

`task.completed`

Data Types

Currency Values

Dates

Status Enums

Introduction

Platform Integration

​Webhook Events

​Event Payload

​Event Categories

Contact Events

Application Events

Document Events

​Contact Events

​contact.created

​Application Events

​application.started

​application.submitted

​application.pending_information

​application.requires_review

​application.pre_approved

​application.fully_approved

​application.declined

​application.ineligible

​Document Events

​document.uploaded

​Task Events

​task.completed

​Data Types

​Currency Values

​Dates

​Status Enums

Webhook Events

Event Payload

Event Categories

Contact Events

`contact.created`

Application Events

`application.started`

`application.submitted`

`application.pending_information`

`application.requires_review`

`application.pre_approved`

`application.fully_approved`

`application.declined`

`application.ineligible`

Document Events

`document.uploaded`

Task Events

`task.completed`

Data Types

Currency Values

Dates

Status Enums