This occurs when the applicant declares an interest rate above 10% on their outgoing mortgage.
Platform Action
Auto-escalation to human.Credit Operations – Next Steps
- Confirm whether the outgoing mortgage is:
- A private mortgage, or
- An exceptional case (e.g., temporary bridge loan, non-bank lender)
- If valid, proceed with full assessment; otherwise, flag for risk review
Example Situation
An applicant declares a 10.5% interest rate on their current home loan.The platform auto-escalates. Credit ops confirm it’s a private mortgage with a private lender and continue processing after validating repayment history.