This occurs when the property does not meet Automated Valuation Model (AVM) eligibility criteria — typically when the Forecast Standard Deviation (FSD) is above tolerance.
Platform Action
Triggers an AVM policy check.Escalates to human if FSD exceeds the acceptable threshold.
Credit Operations – Next Steps
- Order a manual valuation via ValX or another approved provider
- Update the LVR manually in the platform once the valuation is received
- If the revised LVR is within acceptable limits, continue through to formal approval, subject to all other checks
Example Situation
An AVM attempt on a rural property returns an FSD of 0.35, exceeding the max threshold of 0.25.The platform escalates the case.
Credit ops orders a manual valuation, receives a compliant result, updates the LVR to 77%, and moves the application to the next stage.