This occurs when the applicant’s credit report or title search indicates more than one existing home loan.
Platform Action
Auto-escalation to human.Credit Operations – Next Steps
- Review all loan account information to:
- Validate if the data is accurate (i.e. splits vs. separate loans)
- Identify any short-term bridging loans or refinancing overlaps
- Investigate potential address mismatches or joint liabilities
- Confirm total debt exposure before proceeding
Example Situation
An applicant’s credit report shows two separate home loans.The platform escalates the file. Credit ops confirms one is a short-term bridging loan due to settle within weeks and verifies the total loan exposure is within policy. The application proceeds.