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This occurs when the submitted income documentation is either missing sequential pay periods or is outside the acceptable date range.

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Platform Action

  • If detected before submission: system prompts the applicant to upload additional or updated payslips
  • If detected after submission: auto-escalated to a human reviewer

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Credit Operations – Next Steps

  • Review submitted payslips for:
    • Date gaps or missing pay periods
    • Outdated documentation (typically older than 6 weeks)
  • Request missing or updated documents as required
  • Validate income consistency and stability before proceeding

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Example Situation

An applicant uploads payslips dated March 1 and April 12.
The system detects a missing mid-March payslip and, since the application has already been submitted, escalates for human review.
Credit ops requests the missing document and verifies the income timeline before progressing.