Applicant Flow
1. Property Input
The applicant enters the property address and relevant property details.
2. Proptrack AVM
A bank-grade Automated Valuation Model (AVM) generates an estimated property valuation instantly.📷 [Insert example output of AVM results]
3. Current Loan Details
The applicant provides details about any current mortgage, including loan balance and repayment structure.4. Refinance Breakdown
Applicants specify their refinancing goals, including:- Desired loan amount
- Refinance purpose
- Preferred repayment outcomes
5. Application Dashboard
Applicants complete assigned tasks and upload required documents:- Verification of Identity (VOI)
- Mortgage statements
- Proof of income (e.g. payslips)
📷 [Insert image showing the task and upload dashboard]
6. Application Submitted
After completing all sections and uploading documents, the applicant reviews and formally submits the application.Credit Team Workflow
7. Compliance Checks
Credit team reviews the application for:- Regulatory compliance
- Accuracy of provided information
- Completeness of all documents
Error Handling
If errors are identified:
- The credit team can request additional information from the applicant. How-to found here
If compliance is unclear:
- The analyst will escalate the application for secondary review.
📷 [Optional flowchart showing error → request or escalation path]
✅ Decisioning
8. Pre-Approval
If the application meets all criteria:- Credit team issues a pre-approval
- Credit team declines or marks as ineligible
9. Pre-Approval Stage
The credit team confirms that:- All supporting documents are valid
- All policy conditions are satisfied
10. Fully Approved
Once all conditions are met:- The application is formally approved
- Final processing and transition to settlement begins
📷 [Insert visual of approved application dashboard]